Over time, even the best run organisation is prone to becoming slightly wheezy and out-of-shape when compared to competitors. And if you want to make sure that your company is able to compete in the future - you need to make the move to mobile workforce management software.
The performance gap between those organisations using old paper-based methods of managing their mobile workers and those who’ve switched to digital systems has grown exponentially and is set to continue.
The need to move to a digital solution is urgent as 40 per cent of the global workforce will be mobile by 2020. The longer you wait - the more you fall behind competitors.
So if you really want to make a difference for your business, now is the ideal time to make that switch over to a digital workforce management system. Because unlike that New Year’s resolution to start hitting the gym, this is one change that provides your business permanent gain - without the pain.
Why digital workforce management is the future:
- A dramatic increase in efficiency
- Improvement in customer service
- Return on investment in a number of ways
Digital workforce management systems allow workers to receive and record information relating to jobs via a smartphone app, removing the reliance on paper processes such as job sheets, work orders or delivery notes.
It also allows each worker to be tracked in real-time, allowing managers to see exactly where each team member is, what they’re doing and how well they’re doing it. If there’s any change to a schedule, a revised time or a cancelled job, that information is instantly communicated to each mobile worker.
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All of the job information is automatically collated, stored and made instantly accessible to your back-office team. It means that an invoice can be sent out within minutes of a task being completed.
As data is transferred instantly, the growth in efficiency is dramatic as workers can pick up more jobs and complete them more accurately. Job data is more secure and administration time is reduced by 2 hours per day on average.
We now live in a more demanding society where we expect the utmost level of customer service. A common example of this is that of parcel delivery; we now expect to track the whereabouts of our parcels and for it to arrive when specified. Businesses need to abide by these high standards of customer service otherwise reputation can be tarnished.
While technology is increasing expectations, it is also making it easier for companies to exceed them through digital workforce management.
A digital workforce management system allows a company to start delivering the level of service that customers and clients have come to expect in today’s fast-paced digital world. And that’s a level of service that’s not possible to match when you’re still using old paper-based ways of working.
It gives your staff all the information they need about the job, even having an indication of how satisfied the customer is, in order to deal with problems as soon as they arise instead of days later.
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When you invest, you want something back. Although workforce management software may be associated with high costs, a return of investment can be seen virtually straight away.
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How digital workforce management provides ROI:
- Creating a time saving
- Reducing fuel costs
- Reducing legal costs
Creating a time saving
As information is transferred in real time, companies no longer have to suffer with the delay that paperwork causes. Examples include: the time it takes to invoice, get paid and travelling to and from the office.
Reducing fuel costs
One of the biggest money burners for any mobile business is fuel.
With no more paperwork needed, the number of wasted journeys to pick up work orders or drop off job sheets is drastically reduced. Jobs can be allocated based on the mobile workers' current location, as well as ordering jobs by the most fuel efficient route.
Reducing legal costs
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By integrating your company’s safety policies into your mobile workers’ daily work routines with reminders and
compliance checks, you’re ensuring the safety of both mobile workers and the general public.
With a detailed record of where your workers were, the time they arrived and left the site, as well as images of the site and customer signatures, false claims are reduced significantly as you will have hard evidence that all safety policies were followed.
