Building up any kind of a business is tough but when it involves providing field services, it’s that extra bit challenging.
Because not only do you have to handle all the usual management shenanigans but you’re having to do it while your employees are scattered about out on the road.
It’s the reason MyMobileWorkers was created, to provide companies with a much better way to manage and monitor their field workers.
And, over the years, it has allowed us to work alongside some of the smartest field service providers out there. It has provided an insight into the successful traits they each share.
So here’s a look at some ways to grow your field service business:
Thinking big, acting small
Take the reliability of a larger company and combine it with the adaptability and personal touch of a smaller set-up and you have a great combination.
In the past, this was pretty much impossible. What set larger field service providers apart was their access to better tech - they had the IT infrastructures required to manage large teams.
But digital technology has levelled this playing field, allowing companies of all shapes and sizes to access the same tools, allowing you to achieve the same levels of consistency and efficiency.
Manage growing pains
Being able to grow your field service business can be tricky because the challenges change as your organisation grows. And it becomes a problem when you have processes which aren’t scalable.
Systems that may have worked fine for a handful of employees, are liable to start crumbling as your business becomes bigger and more complex.
It’s one of the major benefits of moving from paper-based and manual management processes to fully scalable digital systems. Whether it’s handling 5 employees or 500 – the software works the same.
Delivering the goods
The online world has heightened our expectations when it comes to the way goods and services are delivered. To stay ahead of the game, we need to consistently meet those expectations.
It means that keeping track of customer and client feedback is more important than ever before. If there are any issues or frustrations with your services – you need to know about them straight away.
The best way to do this is with an effective CRM (Customer Relationship Management) system, working alongside effective customer satisfaction tracking.
Trusting in tech
With technology advancing so rapidly, it can prove a difficult area to get to grips with. Rather than trying to keep up, there’s a temptation to simply disengage and stick to your tried and tested ways of doing things.
But any field service business will find it increasingly hard to compete when up against those companies who have moved over to more efficient and effective digital systems.
The organisations who succeed will be those who make the wisest decisions when it comes to upgrading their IT framework. With a forward thinking but cautious approach, you can make sure your company is making the most of today’s technology and that you are able to grow your field service business.