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Top 5 benefits of managing mobile workers in real-time

Written by MyMobileWorkers

During the First World War, there were more than 100,000 carrier pigeons taking messages to and from the frontline. It took less than 20 minutes to deliver a message 40 miles, achieving 97 percent reliability.

And it’s amazing to think that this form of bird-powered communication was actually faster and more effective than the communication systems many businesses are still using to manage their workers.

Because for most companies, the primary form of work communication remains paperwork. It’s all of those various bits of paper that are shuffled around an organisation to keep things on track - the job sheets, site plans, schedules and safety notes.

Close up of a man winning at chess

Each one of these has to be picked up, dropped off, manually processed and stored. It creates an information lag within an organisation with managers only able to know what’s happened hours or days ago.

And if you’re a company providing mobile services, that’s often too late. By the time you find out that a job has been missed or that a mix-up has occurred… the damage has been done.

It’s the reason companies are moving to digital systems which allow fieldworkers to be managed in real-time. Instead of having to wait hours or days to receive job information, it’s available instantly.

The advantages of managing your workforce in real-time:

  1. Speed and efficiency
  2. Better customer service
  3. Safety and compliance
  4. Monitoring perfomance
  5. Saves time and money

Speed and efficiency

With a real-time management system, you always know where each worker is and what they’re doing. It allows any issues or potential snarl-ups to be identified and resolved before they’re able become costly problems.

It also means that any last minute changes or updates to a schedule can be instantly communicated to a team of fieldworkers. It avoids the kind of disruption that even simplest change can cause when you’re relying on a traditional paper-based system, while significantly boosting mobile workforce productivity.

Better customer service

Real-time information doesn’t just transform the way you’re able to communicate with employees, it’s also a game changer when it comes to interacting with your customers and clients.

It allows your customer service team to provide the kind of fast and accurate information that we’ve come to expect when having goods or services delivered. It also allows customers to access real-time information for themselves on the status of a delivery.

Safety and compliance

Making sure that employees follow proper safety and compliance procedures can become a proactive process with a real-time system. An effective system will allow safety reminders, notifications and checks to become a part of day-to-day workflow - delivered to employees via an app.

It also allows managers to receive digital images of a site or location being worked on to verify that correct safety procedures have been followed. If there are any concerns or a problem is spotted, these can be addressed there and then before anyone is put at risk.

Monitoring performance

Without real-time management and access to instantaneous data, it can take days or weeks to collate the kind of information that’s needed to properly assess performance. It means that any problems with your processes can remain hidden for weeks or months.

A digital management system allows all job information to be accessed immediately. If an employee is consistently missing deadlines or receiving low customer ratings, you can address the problems at once.

Saves time and money

The fundamental benefit of real-time information is a more cost effective business. It gives you the ability to manage mobile workers faster, more efficiently and for less cost than with traditional methods.

It means that those businesses who’ve made the switch to digital are handed a significant competitive advantage. They are able to operate in fast and flexible ways that can’t be matched when you’re reliant on paper-based processes.

So while the time for pigeon powered communications may have flown, digital management systems provide a simple and affordable way to transform the way your company is able to provide real-time management for it's mobile workers.

At MyMobileWorkers we have vast experience of helping companies of all shapes and sizes makes a seamless transition from paper to digital management.

Our mobile workforce app allows you to track workers in real-time - letting you know where they are, what they’re doing and how well they’re doing it.

Learn more about how MyMobileWorkers achieves real time communication with mobile workers.

guide to go paperless

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