For something that’s so important, job sheets often get surprisingly little attention. They tend to get created and then forgotten about - unless there’s some kind of a problem.
But it’s a crucial aspect of operations to get right. It’s that one document that binds work together - informing workers of what needs to be done and providing a company record of what has been done.
With it being such an integral part of workflow, even the smallest tweaks and refinements have the power to deliver significant benefits - to improve productivity and ensure smooth running.
Improvements can reduce delivery times, boost compliance standards and enhance the customer/client experience. And this is why it really pays to regularly review your job sheets, at least annually.
Here’s a look at some of the areas to consider when you are going to update your job sheets:
- Review document usability
- Check for legislative changes
- Switch to digital management
- Enhance customer feedback
- Strip away unnecessary info
Review document usability
Form filling is never the most popular of tasks so it needs to be made as simple and fuss free as possible. Giving your workers a chance to provide feedback can help to identify pain points and find ways to streamline processes. Reviewing completed sheets can also highlight problems - which sections aren’t being completed and is the data collected accurate and legible?
Check for legislative changes
Ensuring that safety procedures are followed isn’t enough - you also need to be able to prove it. It’s something a job sheet can provide with a record kept of compliance procedures carried out. But with legislation constantly changing, this is something that needs to be regularly checked to ensure that safety checks are in sync with compliance regulations.
Switch to digital management
If your job sheets are still printed on paper then the most effective improvement you can make is to switch over to digital documentation. A digital workforce management system provides a much faster, more flexible and simpler way to handle details. With the use of a smartphone app, job sheet information can be quickly and accurately entered via touchscreen. Images can also be attached to job sheet reports.
Enhance customer feedback
Whether it’s comments or ratings, feedback on the quality of the mobile services you deliver can prove invaluable for improving performance, identifying issues and ensuring best standards are maintained. Even when feedback is negative, it can be turned into a positive if it’s followed up by your customer service team and the cause of the dissatisfaction addressed.
Strip away unnecessary info
When you multiply the time it takes to fill a job sheet by the number of jobs carried out - it really pays to maximise efficiency. Anything that isn’t absolutely necessary should be removed with an assessment made of how important each data entry is. Make sure that information recorded provides a clear business benefit.