Cost and quality are the two biggest factors whenever somebody is making a purchasing decision.
This is the same whether it’s a consumer buying a car or a local authority that’s comparing the various tenders received for a highways contract.
This is why having effective ways to monitor and improve the quality of your team’s performance can deliver such major benefits.
It’s something that technology is helping more businesses to achieve by allowing performance and quality tracking to be integrated into everyday workflow.
What do we mean by internal quality auditing?
An internal quality audit is a process put in place to identify the quality and performance of services being delivered. The purpose is to provide reliable metrics that can be used to hone processes and identify weaknesses.
Rather than audits being an occasional snapshot, the uses of digital tracking mean they become an integral part of the workflow. A range of quality metrics can be monitored to determine job performance.
How does MyMobileWorkers handle internal audits?
MyMobileWorkers includes several ways in which the quality and performance can be tracked. The audit tools can be configured to the needs of each task and include pre and post job checks to be carried out.
These are used to ensure that workers have everything they need to work safely and efficiently before starting a job. This can include:
- Job information
- Relevant qualifications/training
- Site data and specifications
- PPE (Personal Protective Equipment)
- Read and understood health and safety policy
Pre-job checks can be enforced so that tasks can’t progress until all of the required conditions are met.
These allow for an assessment of job quality to be added to a job report by an on-site manager or remote assessor. Assessments are based on all of the data collected during a task.
Along with all of the basic job information, this can include:
The audit can be customised to rate the relevant quality factors. Typical examples include:
- Quality of repair
- Completion time
- H&S compliance
- Chapter 8 adherence
- Data collection quality/completion
- Standard of POWRA
The assessment of each factor is used to create an overall rating for job performances. All of this data can be monitored and tracked over time and used for reporting.
What are the benefits of internal auditing?
The ability to internally track the quality of your delivery has obvious advantages. It gives the managers the information they need to improve the work or their teams - delivering better and safer highway services.
Access to reliable audit data helps to get the best out of workers. It identifies areas where standards are falling and where additional support or training is required. These benefits accrue over time as a company collects more data and uses it to constantly hone and improve the quality of service.
By sharing internal audit data, you can help build trust in your business. Rather than promising quality, you can show it. It gives clients the reassurance of a company that has the framework in place to deliver a quality operation.
An effective internal audit allows a pro-active approach to safety that identify and tackle issues before they are allowed to risk worker safety. By integrating these checks into the workflow, they help to shield against the dangers of compliance standards slipping over time.
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