Forest Traffic Services are one of the leading traffic management contractors, supplying temporary traffic management throughout Wales, Southern England and the Midlands for over 30 years.
Forest’s previous solution was an entirely manual process, relying on multiple spreadsheets, whiteboards and paper job packs, which inhibited valuable resources and became stressful for office staff and the operations team.
The leading problem lay in the lack of visibility from the office in regards to the status of the job. It would often take the operatives around 2 weeks for their job packs to be returned to the office, which caused delays with invoicing and issues with customer service.
More often than not, job information would return incomplete or unreadable, leaving the office staff to chase up operatives to confirm information.
Added to this, Forest were also under pressure from their clients and tenders to provide information about the job, including photographs, in real-time. With over 200 operatives completing over 2000 jobs per month, Forest needed a solution.