Forest Traffic Services
2 Weeks
Improvement in receiving job sheets
Safety
Enforced a safe process
2 Weeks
A large reduction in invoicing time
Real-Time
Access to real-time information
The Challenge
Forest Traffic Services, a leading traffic management contractor with over 30 years of experience, encountered significant operational challenges due to their reliance on manual processes. Using spreadsheets, whiteboards, and paper job packs, they struggled with real-time visibility into job status, leading to delays in invoicing and impacting customer service. Incomplete or unreadable job information often required office staff to chase operatives for clarification, further slowing operations.
Additionally, clients and tenders demanded real-time job information, including photos, which their existing system couldn’t support. With over 200 operatives handling more than 2,000 jobs per month, the manual approach was becoming unsustainable, hindering their ability to scale and meet growing demands. These challenges highlighted the urgent need for a digital solution to provide real-time visibility, streamline processes, and improve communication, enabling Forest Traffic Services to meet the evolving needs of their clients and industry.
The Solution
Leveraging our deep understanding of the traffic management industry and our flexible platform, MyMobileWorkers transformed Forest Traffic Services’ operations by providing a tailored digital solution that:
- Replaced their manual, paper-based processes with a streamlined, centralised digital system for managing jobs.
- Equipped their field operatives with mobile tools to capture and share real-time job data.
- Gave clients and stakeholders direct access to job information via a secure online customer portal.
“We chose MyMobileWorkers because of their experience with traffic management companies, the ease of use and the ability to tailor it to suit our needs.”
Vicky Fraser
ICT Manager, Forest Support Services
The Results
Implementing MyMobileWorkers brought major benefits to Forest Traffic Services, including cost and time savings, improved safety, and better customer service:
- Invoicing delays were cut from two weeks to near real-time, reducing the need for overtime and improving cash flow.
- Streamlined processes and reduced paperwork resulted in substantial cost savings.
- Work is assigned more efficiently with the entire job pack—drawings, RAMS, and all essentials—sent electronically and instantly accessible online.
- Safety checks are now mandatory and viewable instantly, replacing the 2-week wait for paper forms with real-time proof of job completion.
- Customer service has vastly improved with real-time job information, allowing instant updates to clients, enhancing tender bids, and providing accurate, transparent billing.
Want to learn how Forest Traffic Services achieved these results?
Fill out the form to download the full Forest Traffic Services case study and learn how MyMobileWorkers made it happen.
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