Housing Solutions
94%
Job attendance increasing from 60%
Improved
Customer Service
100%
Proof of compliance for all jobs
Enforced
Enforced onsite photos
The Challenge
Housing Solutions, a property management company responsible for maintaining 7,500 properties, faced challenges in managing communal maintenance for 2,500 of these properties. These challenges included manual processes, difficulty tracking operative performance, and limited visibility into field operations.
The Solution
Housing Solutions implemented MyMobileWorkers to automate workflows, track operative performance, and provide real-time data. Specifically, MyMobileWorkers was used to:
- Digitise Work Orders
- Implement GPS Tracking
- Capture Proof of Work
- Streamline Communication
The solution is now being used by 13 operatives and has significantly improved the performance of the team, increasing the appointments made and kept from 60% to an average 94% in a year. This has helped increase our income, improve the quality of our neighbourhoods and increase our customer satisfaction.
Emma Allen
Business Improvement Manager
The Results
By leveraging MyMobileWorkers, Housing Solutions successfully transformed their operations resulting in:
- Job attendance rates soared from 60% to a remarkable 94%, demonstrating a significant improvement in task completion.
- Prompt resolution of complaints and improved service delivery led to a noticeable increase in customer satisfaction ratings.
- Supervisors were no longer required to visit all sites for verification, resulting in reduced fuel costs and increased productivity.
- Real-time data provided supervisors with greater control over their workforce, enabling better performance management and resource allocation.
- MyMobileWorkers equipped Housing Solutions with valuable data to inform decision-making and optimise service delivery.
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