The solution
In an effort to become more efficient, LTM Design began speaking to other companies within the industry, and it became clear that that MyMobileWorkers was the perfect fit. It was everything LTM needed in a system and could also be adapted to fit their process.
As a small business at the time (less than 5 employees), Lee had to weigh up the costs of the system versus the benefits, and created a business case.
A selling point for new customers
LTM can now offer their existing and prospective customers an online login to see what’s happening on their contracts as it happens.
This means that the client doesn’t have to get in touch with LTM and can see information at any time.
This has enabled LTM to bid for, and win new contracts and compete with other traffic management companies.
Increased efficiency
When LTM’s operatives were filling out job information via paperwork and other various systems, it would not only take a lot of the operatives’ time, but also the office and Lee himself.
It would take around a week for the information to be fully collated and ready to send to the customer.
Since switching to MyMobileWorkers, LTM can now see the information from the site as it happens and saves around 3 days a week in administration time.
Forced a safe process
It can be very difficult to know if a process has been followed when operatives fill information out via paperwork; something that Lee, Managing Director of LTM had discovered.
“The ability to force a process is invaluable when providing proof to clients, and also ensuring that the quality of our work is the same high standard every time. We can now force the operatives to complete defect sheets and submit photos before getting to the next stage of the job.”
Quick return on investment
Once fully set up and using MyMobileWorkers, the benefits became clear and it started providing a return on investment straight away.
From a personal standpoint, Lee could finally spend time with his family instead of working in his spare time to cope with the paperwork.
This, along with the ability to generate more clients, free up operatives time, and an increase in clients due to the software, all helped provide a quick return on investment.