Mervyn Lambert Plant Ltd
Plant hire and traffic management giants Mervyn Lambert Plant Ltd have banished their paper job sheets, saving £31k instantly.
5 Days
Improvement in invoicing time
95%
Detect defects faster
15,000
Sheets of paper per month removed
100%
Proof of compliance for all jobs
The Challenge
Mervyn Lambert Plant (MLP), a prominent player in the Highways industry for nearly 50 years, recognised that their existing processes needed to evolve to support their continued growth.
With over 200 employees and managing over 500 jobs per week, their predominantly paper-based system presented challenges in maintaining data accuracy and efficiency. The reliance on paper forms led to potential delays in information gathering, making it difficult to provide clients with the real-time visibility and responsiveness they increasingly expected.
The Solution
MyMobileWorkers delivered a customised field service management solution for LTM Design:
- Centralised Digital Platform
- Real-time Visibility and Communication
- Secure Client Portal
- Digital Checklists and Workflows
“When tendering for work, it’s important to reduce costs and increase profit margins. However, this is difficult when competitors are all charging similar prices. MyMobileWorkers has allowed us to do this by reducing office staff and provided us with a transparent service where nothing is hidden from customers, including invoicing, job photos and real time information.”
Business Development Manager
MLP Traffic Ltd
The Results
Implementing MyMobileWorkers yielded impressive results for MLP, including:
- MLP achieved substantial cost reductions, including an instant saving of £31,000 by eliminating paper job sheets. Invoicing time improved by 5 days, showcasing increased efficiency.
- Mandatory safety checks, real-time job visibility, and comprehensive documentation strengthened compliance and minimised the risk of contra-charges and Section 74 penalties.
- Transparent access to job information fostered trust and streamlined communication with clients, contributing to new business opportunities.
- Real-time access to photographic evidence enabled proactive identification and resolution of quality issues, leading to improved customer satisfaction and reduced rework.
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