Field Service Management Software
Improve operational efficiency and customer Satisfaction with MyMobileWorkers’ field service management software. MyMobileWorkers offers an easy, effective, and secure solution for overseeing field workers and assets. Using real-time data and instant communication, our software ensures that remote workers and resources are always where they need to be.
Connect Office and Field Teams with Service Management Software
For mobile employees, it provides instant access to everything they need via mobile devices (tablet or phone). Use a mobile-first approach to implement enforced processes to ensure compliance checks are done and customer expectations are met.
For managers, it delivers an operational clarity that levels up decision-making. Automated data collection and location tracking create streamlined operations that remove the inefficiencies and risks of traditional approaches – a jumble of paperwork, emails, texts and calls.
How can Field Service Software make your Work Easier?
Better Planning
MyMobileWorkers is a powerful tool for data-based decision-making, providing real-time access to the status and location of both human assets and physical assets. It provides access to real-time data on who’s available, where they are located and whether they have the required skills or licenses for any given job. It creates a streamlined process that delivers smarter and more effective capacity planning.
Performance Tracking
The data tracked by MyMobileWorkers lets you analyse productivity and performance. Monitoring everything from response times and first-time fix rates to compliance, customer experience and satisfaction scores. It’s the kind of big data that delivers key insights into what’s working and where improvements can be made. It helps to ensure quality is maintained and that service level agreements (SLAs) are being met.
Clearer Communications
MyMobileWorkers provides the joined-up communications needed to handle all the challenges of mobile workforce management. The system pulls everything together with real-time messaging, notifications and alerts to connect a mobile workforce. It’s a solution that delivers the kind of clear communications that a traditional back-office environment can’t match.
Stronger Compliance
Mobile-first management transforms the way organisations can manage and maintain field worker safety. Compliance protocols are integrated into workflows with mobile technology used to enforce processes. On-screen checks, confirmations and photo proof requirements guard against complacency and provide the kind of compliance standards to meet customer demand.
Field Service Management Software Features
Resource Planner:
MyMobileWorkers pulls together all the information you need for optimal job planning. It lets you know who’s available and has all the required skills, training, or qualifications for a task. It helps ensure your field staff, vehicles and equipment are where they need to be and lets managers identify issues before they become costly problems.
Lone Worker Safety:
Take duty of care responsibilities to lone mobile workers to the next level with real-time monitoring and alerts through an in-app emergency button or recurring check-ins. If there’s any kind of risk or incident, our lone worker safety app allows the back-office team to respond quickly. MyMobileWorkers enables each feature to be tailored to the exact needs, for the mobile worker and field service management.
Risk Management:
Fully integrated compliance processes help to improve the quality of safety checks and Point of Works Risk Assessments (POWRA). All required processes are built into field employees’ workflow, with forced processes to guard against complacency, including image/photo proof requirements. Each check is tracked and time-stamped to provide documented proof of an effective safety policy.
How Does MyMobileWorkers
Field Management Software Work?
Quote
Estimate materials, resources and labour costs and auto-generate a branded quote. MyMobileWorkers tracks the status of each quote, with notifications when a job is accepted.
Create a Plan
Use the MyMobileWorkers resource planner to get a complete overview of available assets and allocate jobs to the right mobile workers, vehicles and resources.
Enforce Job Processes
Create dynamic workflows that use enforced processes to ensure on-site protocols are followed, including app checks/confirmations and photo proof requirements.
Dynamic Management
Monitor progress in real-time with instant alerts and communications across a mobile workforce, enabling more effective and flexible management.
Track Progress
With centralised tools collating information into one place, the MyMobileWorkers reporting tools allow you to check progress, review compliance, track costs and monitor margins.
Invoice Instantly
Once a construction project is done, auto-generate an invoice that includes a breakdown of all the relevant labour and resource costs. It’s a streamlined system that reduces the risks of cash flow issues.
Review/Audit
MyMobileWorkers’ auditing tools allow in-depth performance review – were deadlines met and safety checks done? Were contractors happy? Could cost savings be made?
How Does MyMobileWorkers
Field Management Software Work?
Quote
Estimate materials, resources and labour costs and auto-generate a branded quote. MyMobileWorkers tracks the status of each quote, with notifications when a job is accepted.
Create a Plan
Use the MyMobileWorkers resource planner to get a complete overview of available assets and allocate jobs to the right mobile workers, vehicles and resources.
Enforce Job Processes
Create dynamic workflows that use enforced processes to ensure on-site protocols are followed, including app checks/confirmations and photo proof requirements.
Dynamic Management
Monitor progress in real-time with instant alerts and communications across a mobile workforce, enabling more effective and flexible management.
Track Progress
With centralised tools collating information into one place, the MyMobileWorkers reporting tools allow you to check progress, review compliance, track costs and monitor margins.
Invoice Instantly
Once a construction project is done, auto-generate an invoice that includes a breakdown of all the relevant labour and resource costs. It’s a streamlined system that reduces the risks of cash flow issues.
Review/Audit
MyMobileWorkers’ auditing tools allow in-depth performance review – were deadlines met and safety checks done? Were contractors happy? Could cost savings be made?
Frequently asked questions
Everything you need to know about field workforce management software
Book a discovery call
Join 100+ satisfied businesses. Book a quick discovery call today to see how our field service solution can transform your operations.
