Mobile Workforce
Management
Transforming Field Operations with Real-Time Insights and Cloud Technology
What is mobile workforce management?
Mobile workforce management is the management of staff who work primarily outside of the office environment. These workers can be delivering, installing or maintaining a product or service.
Our need as a consumer and the reliance on real time information is slowly creeping into the world of mobile workforce management. We want to know what’s happening now – that instant insight.
That’s where mobile workforce management software comes in.
What is mobile workforce management software?
Mobile workforce management software is the link between the office staff, mobile workers, customers and managers.
It is the complete overseeing of business practises and the ability to measure, record and store job data making for a more efficient and productive process.
Most companies use a mainly paper-based process of timesheets, job orders and delivery notes. It’s not always a perfect system… but it works. So why change?
- To become more effective
- To reduce costs
- To improve delivery standards
- To boost overall efficiency
- To outperform competition
How does mobile workforce management software work?
Mobile workforce management software operates through cloud computing, allowing managers to use a centralised dashboard accessible via an internet-connected device. This dashboard integrates with GPS-enabled mobile devices carried by workers, providing real-time location tracking, task schedules, customer details, and compliance information.
Updates and changes to tasks are communicated automatically, enabling efficient scheduling and monitoring of mobile employees.
Mobile Workforce Management Software Features
Harnessing the Power of the Cloud
The main technology powering mobile workforce management software is cloud computing. The cloud allows digital data and software to be accessed from an external server, like how social media services like Facebook and Twitter operate. Instead of installing software, users access services through an online connection.
Access from Anywhere with Your Own Device
The core of a mobile workforce management system is a cloud-powered dashboard for scheduling tasks and monitoring employees’ work. Tasks are created, edited, and allocated through a simple user interface, with automatic updates communicated to affected mobile workers.
Easy-to-Use Centralised Dashboard
The core of a mobile workforce management system is the cloud-powered dashboard which allows a manager to schedule tasks and monitor the work of their employees. The tasks are easily created, edited and allocated to employees using a simple user interface.
Any updates made to schedules, such as jobs cancelled or reallocated, are automatically communicated to those mobile workers affected by the change.
Real-Time GPS Tracking
The dashboard communicates with GPS-enabled devices used by each mobile worker, providing task schedules, customer details, compliance procedures, and job updates.
GPS functionality gives a real-time overview of each worker’s location and task status. This integration offers a scalable solution for managing mobile teams, from a few employees to hundreds.
Key Benefits of Mobile Workforce
Management Software
Better Field Staff Visibility
Mobile workforce management software eliminates the traditional “blind spots” when workers are out of the office, allowing managers to know their location, activities, and performance without constant calls. This real-time oversight helps identify and address issues before they escalate into customer complaints.
Significant Time and Cost Savings
Proper use of workforce management software can reduce task scheduling and processing times by approximately 60%. The reduction in paperwork frees up time and resources, allowing businesses to focus on growth. Managers can instantly create, schedule, and adjust tasks digitally, while mobile workers benefit from minimised administrative burdens, no longer needing to submit physical forms at depots or head offices.
Optimised Performance and Efficiency
Accurate data from mobile workforce management software offers valuable insights for identifying inefficiencies and optimising best practices. Managers can analyse detailed metrics such as task completion times and customer ratings to improve overall performance. Automated alerts for low customer ratings enable swift resolution of issues.
Frequently asked questions
Everything you need to know about mobile workforce management
Ready to make your team more effective?
Book a a discovery call today to explore our solutions for mobile workforce management!
