Improved relationships and communication with clients
A core concept of the MyMobileWorkers software is that MLP can define levels of access to the information on the job.
This not only means that MLP have access to real time information, but anyone MLP want to have access to it can, too.
Prior to MyMobileWorkers, jobs done for a single client would generate a pack of paperwork typically 10 - 20 pages in total.
This totalled around 15,000 pieces of paper in one month, on one contract.
When clients needed information surrounding their jobs, the originals would have to be located, emailed/copied and posted and then reviewed between the teams at the client and MLP. A process as long and laborious as it sounds.
Now clients have full access to their jobs in real time they, more often than not, don’t need to speak to MLP.
When they do need to speak to them about a specific job, both teams have real time access to the same information: avoiding delay and miscommunication.
In the traffic management industry, when tendering for work, it’s important to reduce costs and increase profit margins. However, this is difficult when competitors are all charging similar prices. MyMobileWorkers has allowed MLP to do this by reducing office staff, creating a saving on wages or repurposing staff in different areas of the business.
MyMobileWorkers has provided a transparent service where nothing is hidden from customers, including invoicing, job photos and real time information. The service is completed correctly removing the need for operatives to go back out and re-do jobs, heightening MLP’s level of customer service.