Provide customers with their own online portal to give them instant access to their job information and give a better customer experience.
It means that providing updates isn’t necessary as customers can simply login and see for themselves the status of a job, or even create their own jobs without getting in touch with your team, allowing them to enter their exact specifications and increasing response times.
With extensive permissions, you can choose exactly what they can and can’t see, giving you full control.
Having this information available for your customer to see shows that you’re transparent and increases their trust in you, and could also be used as a marketing tool for any prospective clients.